Go ahead and navigate to Photoshop’s folder. On a Mac, it’ll be in your Applications folder, on a PC, it should be in your Program Files. When there, locate and enter your Plug – Ins folder, then hop into File Formats.
Hi, Kim, I've never heard of such a problem so just made a new image in Photoshop CC 2014 on Mac and it worked just great in ImageGen 2.9.x. I wonder if it's something specific to your images or perhaps to how you're using ImageGen? Could you post a link to a sample image that's having problems and also show us what you're using on the querystring with ImageGen? That would help a lot.
For instance, I just used this url for my local site: Thanks, I'm sure we'll get to the bottom of this soon. Cheers, doug.